Refund policy

At 21+ Boutique, we maintain strict quality checks. Returns and exchanges are handled carefully to ensure fairness for both parties.

Eligibility for Return or Exchange

We accept returns or exchanges only under the following conditions:

• Size issues

• Damaged product

• Wrong item delivered

⚠️ All issues must be reported within 24 hours of delivery.

Exchange Policy

• Exchanges are offered for size issues or damaged products

• Products must be:

  • Unused

  • Unwashed

  • In original condition with tags intact

Requests beyond 24 hours of delivery will not be accepted.

Return Policy

• Return requests are accepted only within 24 hours of delivery

• Approval is subject to inspection and validation

Return Shipping Costs

Return shipping costs are handled on a case-by-case basis, depending on the nature of the issue.

Refunds

• Refunds are issued to the original payment method

• Refunds are processed within 5–7 business days after approval

Cash on Delivery (COD) Refunds

• COD refunds are processed via bank transfer

• Customers must provide valid bank details for refund processing

Non-Returnable Conditions

Products will not be eligible for return or exchange if:

• Used or washed

• Damaged after delivery

• Returned without original packaging or tags

Contact for Returns

📧 support@21plusboutique.com
📍 Mumbai, India